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Renewable Energy Technical Solutions Expert
3 weeks ago
Job Description
">We are seeking a highly skilled Technical Support Specialist to join our team, supporting Sales, Design, and Customer Service functions under the supervision of the Construction Engineering Manager.
">Key Responsibilities:
">- ">
- Provide high-level technical support to installation companies/customers/manufacturers (troubleshooting, problem resolution, returns). Ensure timely and effective issue resolution to maintain customer satisfaction.">
- Handle and log all technical calls/emails, escalating critical issues to the Construction Manager as required.">
- Perform quality assurance checks on installations and collect feedback from installers to enhance the overall quality of service.">
- Maintain accurate CRM records and prioritize customer service/maintenance requests in a timely and efficient manner.">
- Escalate critical issues to the Construction Manager for prompt attention.">
- Monitor post-installation applications for smart meters to ensure seamless integration with existing systems.">
Required Skills and Qualifications:
">- ">
- Experience in the solar industry or education in renewable energy is preferred, but not essential. We are open to candidates from diverse backgrounds who possess relevant skills and qualifications.">
- Strong communication (written & verbal) and interpersonal skills are essential to build and maintain relationships with customers, colleagues, and stakeholders.">
- An engineering or technical background, combined with excellent problem-solving skills, is vital to success in this role.">
- Knowledge of solar, battery systems, and electrical diagrams is crucial to providing effective technical support.">
- Familiarity with CRM tools and Microsoft Office is necessary to manage customer interactions and maintain accurate records.">
- A self-motivated and flexible individual with a strong work ethic and ability to adapt to changing priorities is essential.">
About Us
">Our team is passionate about community-powered solar solutions. We strive to combine cutting-edge technology with values of independence and fairness to make it easy for communities across Australia to replace Big Energy with Community Solar powered by their peers.
