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Software Engineer

2 weeks ago

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IT Service Management Professional

ServiceNow ITSM Developer

Job Description:
  • Develop, test, configure and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help the maximize business results from ServiceNow software.
Required Skills and Qualifications:
  • At least 3-5 years of experience in developing ServiceNow ITSM applications, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
  • Develop & manage application code, user interfaces, and integration components.
  • Creates and maintains necessary development documentation - technical design, developer notes, user manual etc.
  • Manages data with Tables, CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.

Desired Credentials/Knowledge: ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two), NOW Platform Development(must), ITIL v4 Certified(optional)