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Senior Information Technology Services Manager

2 weeks ago

Nashik, Maharashtra, India beBeeTechnology Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

IT Operations Specialist

About the Role:
  • We are seeking a professional to drive IT operations and support.
  • You will ensure seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.
Main Responsibilities:
  • Responding to and resolving technical issues reported via phone, email, or chat.
  • Diagnosing hardware/software problems and performing installations, configurations, and updates.
  • Providing remote support and troubleshooting using remote desktop tools.
  • Managing network devices and administering firewall settings to ensure security.
  • Maintaining detailed records and generating reports using Google Docs and Sheets.
  • Offering support for login issues, password resets, and general account management.
  • Educating users on IT policies and best practices.
  • Coordinating with vendors for hardware/software procurement and technical support.
  • Utilizing APIs to automate and streamline IT processes.
Key Skills and Qualifications:
  • Bachelor's degree in IT, Computer Science, or a related field.
  • 2+ years of experience in IT asset management, Networking, hardware/software support.
  • Strong organizational and project management capabilities.
  • Proficiency in troubleshooting tools and remote support platforms.
  • Ability to collaborate effectively with cross-functional teams for understanding technical requirements.