Documentation Specialist
4 days ago
Job Overview:
We are seeking a highly skilled Documentation Specialist - Healthcare Payer Industry to join our team at Firstsource. In this role, you will be responsible for developing and maintaining comprehensive business operations policies and procedures.
You will work closely with business units, subject matter experts, and stakeholders to gather information and ensure documentation accuracy. Your primary focus will be on creating clear, concise, and user-friendly documentation that meets organizational standards and regulatory requirements.
Key Responsibilities:
- Develop and write business operations policies and procedures.
- Collaborate with business units and stakeholders to gather information.
- Create documentation that meets organizational standards and regulatory requirements.
- Review and update existing documentation as needed.
- Ensure consistency and standardization of documentation across all business units.
- Utilize various tools and software to create and manage documentation.
- Conduct regular reviews and audits of documentation.
- Provide training and support to staff on the use and interpretation of policies and procedures.
Required Qualifications:
- Bachelor's degree in English, Communications, Technical Writing, Business Administration, or a related field.
- Minimum of 3 years of experience in technical writing, with a focus on business operations policies and procedures.
- Experience in the Healthcare Payer industry or US Health insurance business processes.
- Strong understanding of business operations and business process documentation.
- Excellent writing, editing, and proofreading skills.
- Proficiency in using documentation tools such as Microsoft Word, Adobe Acrobat, and content management systems.
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