Cloud Infrastructure Engineer

5 days ago

Mumbai, Maharashtra, India beBeeCloud Full time ₹ 1,04,000 - ₹ 1,30,878
About the Role

We are seeking an experienced engineer to join our team as a Cloud Managed Services Engineer. This role is responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems.

The ideal candidate will have a strong background in ITIL processes, experience working with vendors and/or 3rd parties, and excellent knowledge of Windows Server administration, Linux Server administration, Virtualization administration, Server hardware and storage administration.

Key Responsibilities:
  • Configure, install, test, and operate assigned infrastructure at the client site.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Analyze, assign, and escalate support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct monthly random reviews of incidents and service requests, analyze, and recommend improvements in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
  • Proactively identify opportunities for work optimization including opportunities for automation of work.
  • Manage and implement projects within technology domains, delivering effectively and promptly per client-agreed-upon requirements and timelines.
  • Work on implementing and delivering disaster recovery functions and tests.
Requirements:
  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
  • Relevant certifications include VMware certified Professional: Data Centre Virtualization, VMware Certified Specialist – Cloud Provider, and others.
  • Seasoned work experience.
  • Seasoned experience required in Engineering function within a medium to large ICT organization.
  • Seasoned experience of Managed Services.
  • Excellent working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.
  • Seasoned experience managing platforms including a combination of Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
What We Offer:

We offer a dynamic work environment, competitive salary, and opportunities for growth and development.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].

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