Resident AV Technicians

We are currently seeking skilled and customer-focused AV Engineers to manage, support and maintain AV systems at client locations. The role involves ensuring seamless day-to-day operations of meetings, conferences, and events.

Key Responsibilities:

• Onsite AV Operations
• Daily support for all AV-enabled meeting rooms, conference spaces, and event areas.
• Set up, test, and operate AV equipment (video conferencing, projectors, displays, microphones, speakers, control systems, etc.).
• Live event support including presentations, hybrid meetings, and townhalls.
• Technical Support & Troubleshooting
• Diagnose and resolve AV system issues in real-time with minimal disruption.
• Coordinate with remote support teams and vendors for escalations.
• Routine checks, system reboots, and preventive maintenance.
• System Administration
• Manage and monitor AV equipment health, firmware updates, and usage reports.
• Ensure VC platforms integrate smoothly with in-room technology.
• Maintain asset records, documentation, and SOPs.
• Client Relationship & Communication
• Primary onsite AV contact for clients.
• Provide technical guidance and training to end-users.

Required Skills & Experience:

• Strong knowledge of AV systems: Crestron, AMX, Extron, Poly, Cisco, Logitech, Biamp, QSC, Shure, etc.
• Proficiency in video conferencing platforms: Zoom, MS Teams, Webex.
• Familiarity with AV over IP, signal flow, DSPs, and control systems.
• 3–6 years of hands-on AV support experience required with Polycom, Logitech, and Videowall Controller technology.
• Support NOC, board rooms, cafeterias, training & reception.
• Experience in live event production and hybrid meeting setups.
• Excellent troubleshooting and problem-solving ability.
• Strong communication and customer service orientation.
• Ability to work independently and handle pressure in live environments.