Renewal Specialist

Renewal Specialist

This role involves demonstrating operational excellence, meticulous record-keeping and task management, a deep understanding of writing and preparing supporting renewal documentation.

Responsibilities include collaborating with Customer Success Managers and Renewal Representatives on renewal document preparation, analyzing client data within various internal and external tools to gather supporting information needed to create documentation.

The ideal candidate will have 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process, strong analytical and problem-solving abilities, excellent project management skills and attention to detail.

Familiarity with CRM and renewal management software is a must, as well as ability to generate quotes for various client segments.

The successful candidate will be a self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization.

Key skills include ability to multitask, prioritize, and scale, highly data-driven with a commitment to understanding the renewal lifecycle, and ability to create customized documentation for clients at scale.

A Bachelor's degree is preferred, and the candidate should be flexible, adaptable, and a team player with strong interpersonal skills.

• 2+ years of experience in customer data analysis
• Strong analytical and problem-solving abilities
• Excellent project management skills and attention to detail
• Familiarity with CRM and renewal management software
• Ability to generate quotes for various client segments

• Bachelor's degree
• Self-starter with a proven track record of driving customer success in SaaS companies
• Ability to multitask, prioritize, and scale
• Highly data-driven with a commitment to understanding the renewal lifecycle