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Regional Customer Success Lead
3 weeks ago
Senior Regional Customer Experience Director Job Summary
Kotak Mahindra Bank Limited is a leading financial institution that aims to deliver exceptional customer experiences. We are seeking an experienced Senior Regional Customer Experience Director to lead our team of Regional Customer Engagement Managers in the region.
About the Role:
This role will be responsible for managing our Cat D portfolio, achieving business objectives, and meeting productivity metrics. You will lead a team of RCEMs to manage Cat D portfolio and achieve business objectives, drive conversion by meeting benchmark conversion rates from time to time, ensure superior ground coverage of customers mapped to RMCE Channel, drive portfolio objectives through RMCEs, and more.
Key Responsibilities:
- Lead a team of RCEMs to manage Cat D portfolio and achieve business objectives.
- Drive conversion by meeting benchmark conversion rates from time to time.
- Ensure superior ground coverage of customers mapped to RMCE Channel.
- Drive portfolio objectives through RMCEs.
- Manpower hiring and retention.
- RMC channel productivity improvement.
Requirements:
- Excellent communication and presentation skills.
- Good interpersonal skills, good listening skills.
- Flair for sales, team player with a deep sense of working in matrix structures.
- Analytical skills.
- Ability to work well with others, willing to travel.
- Pro-activeness to know things and drive business and people.
