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Digital Process Developer

2 weeks ago


Hyderabad, Telangana, India Webologix Ltd INC Full time
Job Description
We are seeking a highly skilled IT service management expert to join our team as a ServiceNow technical specialist. In this role, you will be responsible for designing, implementing, and maintaining IT service management processes using the ServiceNow platform. Your primary focus will be on analysis, administration, maintenance, and development of new processes according to ITSM best practices and using ServiceNow.

About the Job
As a ServiceNow technical specialist, you will work closely with stakeholders to identify business requirements and translate them into functional specifications. You will also collaborate with cross-functional teams to design, implement, and test IT service management processes. Your expertise in workflow design and implementation will enable you to create efficient processes that meet the needs of our clients. In addition, your skills in data migration and Java Scripting will be invaluable in helping us achieve our goals.

Key Responsibilities
Your responsibilities as a ServiceNow technical specialist will include:
1. Analyzing business process maps and requirements
2. Administering and maintaining existing processes and functionality
3. Developing new processes according to ITSM best practices and using ServiceNow
4. Designing and implementing workflows
5. Creating and modifying dashboards
6. Developing reporting capabilities
7. Migrating data from different tools into ServiceNow
8. Having hands-on experience with Java Scripting

Requirements
To be successful in this role, you must have a strong understanding of ITIL methodologies and processes. You should also have experience in asset management and CMDB implementation and data normalization. Additionally, you should be proficient in creating and modifying workflows, designing agent workspaces, and implementing ITSM best practices. You should also have knowledge of ServiceNow Mainline certifications, such as CMDB, Discovery, Event, and Workspace, and be able to create required information for reporting and dashboards.