
Language and Communication Specialist
2 weeks ago
Job Description:
As a Voice and Accent Specialist, you will be responsible for enhancing the language and communication skills of employees across various levels. The focus will be on improving performance and driving results through the design and implementation of training programs that cater to the unique needs of our clients.
Key Responsibilities:
- Conduct training needs analysis to identify skill gaps in language and soft skills.
- Design, develop, and deliver training solutions to address performance improvement and ROI.
- Schedule and facilitate training sessions for frontline support engineers.
- Lead transaction monitoring process and devise measurement systems for language effectiveness.
- Create educational content using instructional design principles.
- Present tailor-made courses as needed.
- Analyze data using Microsoft Excel and present findings effectively.
Requirements and Qualifications:
- Expertise in training needs analysis, instructional design, and facilitation.
- Ability to create engaging learning experiences that make a lasting impact.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
Benefits:
- Opportunity to work with a dynamic team and contribute to the growth and development of employees.
- Chance to enhance language and communication skills of employees.
- Professional growth and development opportunities.
About the Role: If you have a passion for teaching, a knack for creativity, and a drive for excellence, we encourage you to apply for this rewarding role.
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