Experienced Network Operations Professional

2 weeks ago

Vizag, Andhra Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Senior Network Support Engineer

Job Description

We are seeking a highly skilled and experienced Senior Network Support Engineer to join our team. In this role, you will be responsible for providing technical support for the client's network and OS product lines.

  • Diagnose and resolve various network-related and product-related issues reported by customers.
  • Investigate areas of misalignments or issues that are critical dead-ends and provide suggestions to mitigate them.
  • Identify issues through support trends and suggest corrective actions.
  • Prioritize resolution of specific high-touch issues.
  • Share ideas to enhance the product UX.
  • Provide support and mentoring to the Tier 1 team members in complex troubleshooting scenarios.
  • Stay up to date on latest features and trending technology, participate in team communication, and keep up with enterprise and networking trends.

Key Responsibilities:

  1. Supporting customers with full accountability on escalation cases raised by the Tier 1 teams and facilitating discussions with the Product development teams as needed.
  2. Working closely with other members of Customer Engineering as well as both Software and Hardware development teams in diagnosing problems and communicating them in multiple technical contexts.

Requirements:

  • Knowledge of the networking industry, products, and protocols.
  • Knowledge of TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc.
  • Knowledge of troubleshooting utilities such as Ping, Traceroute, Wireshark (or similar packet capture and analysis tools).
  • Proven work experience to troubleshoot complex and dynamic customer environments.
  • Expertise in balancing the communications needs of each customer case.
  • A strong analytical mind and the ability to triage.
  • A high aptitude for both learning and teaching is required.
  • Excellent written and verbal communication skills are a must.
  • Ability to clearly and concisely articulate matters to customers.
  • Outstanding customer service skills.
  • Excellent account management, follow-through, and attention to detail.
  • Ability to multitask and be adaptable to work in a fast-paced environment.

Desired Skills:

  • Network certifications.
  • Bachelor's/Master's Degree in Engineering/Computer Science/IT preferred but not mandatory.

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