Risk Control Specialist
4 weeks ago
We are seeking a skilled Credit Card Fraud Monitoring Specialist to join our team at Mintskill HR Solutions LLP. As a key member of our Risk Control Unit, you will be responsible for monitoring credit card transactions in real-time to detect and prevent fraudulent activities.
Key Responsibilities:
- Handle escalations and monitor credit card transactions on various systems, including VRM, Falcon, EMS, and RBA.
- Call customers and merchants to confirm suspicious transactions and take necessary actions.
- Monitor transactions and alerts online in real-time to detect and prevent fraud.
- Guide customers through the dispute process and provide support for credit card-related queries.
- Work with the team to identify and address new fraud trends and patterns.
- Prepare weekly MIS reports and review transaction patterns to highlight potential issues.
Requirements:
- Any Graduate or Postgraduate degree with excellent English communication skills.
- Keen eye for detail and good communication skills.
- Logical and analytical skills, with knowledge of MS-Office and preference for Excel.
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