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Customer Experience Manager

2 weeks ago

Bengaluru, Karnataka, India Graphy Inc. Full time
Role Summary
We are looking for a seasoned Customer Experience Manager to lead our customer-facing initiatives at Graphy Inc. As a key stakeholder in customer success, you will be responsible for developing and executing plans to ensure customer satisfaction and retention.

This is an excellent opportunity for someone who has experience in driving business growth through exceptional customer service and can build strong relationships with clients.

Main Responsibilities:
  1. Develop and execute customer success plans to ensure customers achieve desired outcomes.
  2. Monitor customer usage patterns and proactively engage customers to drive adoption and usage of products and services.
  3. Drive renewals and expansions by ensuring customers continue to see value in our products and services.
  4. Provide regular reports on customer satisfaction, usage, and retention.