Operations Excellence Manager

7 days ago


Chennai, Tamil Nadu, India Illumine-i Full time
Key Role Summary

The Senior Manager - Systems Design will be responsible for driving operational excellence within the design operations team at Illumine-i. This includes managing staff levels, wages, hours, contract labor to revenues, and managing relationships with key operations vendors.

Main Accountabilities:
  • Manage staff levels, wages, hours, contract labor to revenues
  • Manage relationships with key operations vendors
  • Track vendor pricing, service levels
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with client experience teams and management to set and/or implement policies, procedures, and systems and to follow through with implementation


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