Medical Department Head

About Us:

As a pioneer in healthcare, we serve over 5 million patients annually with our pan-India footprint of 37 hospitals across 19 cities and 10,500 beds. We have a talented pool of over 5,600 doctors and an employee strength of over 20,000.

This role is responsible for the clinical and administrative direction of medical departments and services. The Unit Medical Services Head provides oversight of all medical care and support for quality monitoring/accreditation/quality assurance.

• Ensures overall coordination and oversight of all medical care provided at the unit and the quality of clinical services rendered.
• Ensures statutory compliances with regards to MTP, PCPNDT, AERB, Radiation Safety etc.
• Analyzes department mix and need for consultants.
• Participates in tariff revision and clinical compensation patterns.
• Analyzes performance of retainers.
• Monitors & rationalizes Doctor cost.
• Rationalization of surgical & Medical Charges.
• Responsible for the clinician / clinical related quality monitoring/accreditation /quality assurance services.
• Coordinates and conducts medical Advisory Board, Clinical HOD Committee, departmental meetings. Participates and key contributor to Infection Control Committee, Pharmacy and Therapeutic Committee, Ethics Committee, Blood transfusion Committee, CPR analysis Committee.
• To oversee reporting and communication of quality improvement initiatives, quality and patient safety awareness, safety culture survey administration, and recognition programs.
• Addresses requirement of consultants and recruitment of consultants.
• Induction, On boarding, Credentialing and privileging, formulating Contracts with inputs from Hospital Director for the new Consultants. Training and re privileging and monitoring performance and appraisal of the Consultants and maintaining personnel file with all the documents. Addresses any clinical governance related issues and initiating appropriate action when necessary.
• Addresses of clinical Patient concerns/ complaints / potential medico legal complaints in coordination with treating Doctor. To review, peer review and formulate the draft reply for the medico legal cases with inputs from the treating team. Submit all documents and the draft version to the legal team. To maintain medicolegal tracker and follow up on active cases.
• Conducts mortality meetings periodically and reviews cases.
• Audits-Clinical billing codes.
• To provide clinical input to Unit Head whenever required for medico legal cases received.
• Any new projects for as per the Medical Admin with regard to clinical assessment.
• To engage with the team through various initiatives like training, performance management, continual feedback, coaching and reward and recognize people to motivate them to deliver desired results.
• Recommends junior clinical manpower for effective functioning of clinical departments.
• Evaluates and initiates academic activities and programs like DNB/FNB/ Fellowship/ Training and certification Courses.
• Ensures training of doctors on patient safety, service excellence initiatives and healthcare communication.
• Prepares the biomedical equipment capital expenditure budget based on inputs from clinicians and biomedical department. Planning, rationalizing and optimizing the utilization of the equipment and providing inputs for procurement.
• Oversight of medical records department and initiate digitization, Electronic records where feasible.
• Conducts awareness programs, campaigns and drives for dissemination of service excellence initiatives, patient experience videos, effective communication strategies.
• Medical Audits and facilitator of JCI/NABH Accreditation.