Customer Service Representative
5 days ago
The Customer Support Specialist plays a pivotal role in our organization by providing exceptional support to our customers.
Key Responsibilities:- Customer Support: Provide excellent customer support in Malayalam via phone, email, and chat.
- Issue Resolution: Understand and resolve customer inquiries and issues promptly and professionally.
- Documentation: Ensure accurate and timely documentation of customer interactions and issue resolutions.
- Team Collaboration: Collaborate with other teams to escalate and resolve complex customer issues.
- Product Knowledge: Stay updated on product knowledge and company policies to provide accurate information to customers.
- Process Improvement: Assist in developing and improving customer support processes and resources.
- Customer Complaints: Handle customer complaints and provide appropriate solutions.
- Team Environment: Contribute to a positive team environment and company culture.
- Additional Duties: Perform other related duties as assigned.
- Language Skills: Fluency in written and spoken Malayalam and English.
- Experience: Proven experience in a customer support role.
- Communication Skills: Strong communication and interpersonal skills.
- Problem-Solving Skills: Ability to multitask and prioritize in a fast-paced environment.
- CRM Knowledge: Knowledge of customer relationship management (CRM) systems and practices.
- Flexibility: Flexibility to work in shifts, including weekends and holidays.
- Education: High school diploma or equivalent; Bachelor's degree is a plus.
- Computer Skills: Strong computer skills and proficiency in Microsoft Office.
- Confidentiality: Ability to handle confidential and sensitive information securely.
- Attention to Detail: Attention to detail and accuracy in data entry and recordkeeping.
- Positive Attitude: Positive attitude and willingness to learn and grow in the role.
Microsoft Office proficiency, Malayalam, customer support, CRM systems, problem-solving, data entry, Malayalam proficiency, communication, positive attitude, multitasking, customer service
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