Operations Manager
6 days ago
Join HCLTech, a global technology company, as an Operations Manager - Procurement to Pay. This exciting role offers a challenging and rewarding career opportunity in the field of procurement.
About UsHCLTech is a leading global technology company that helps businesses succeed through digital transformation. We provide end-to-end IT services, engineering and R&D, lifecycle consulting services, digital product engineering, and more.
Salary and BenefitsWe offer competitive salaries and a range of benefits to our employees, including best-in-industry compensation, comprehensive health insurance, retirement plans, and paid time off.
Job DescriptionThe Operations Manager - Procurement to Pay will lead a team of advisors in managing the procurement process from start to finish. Key responsibilities include:
- Handling a team of advisors to ensure seamless execution of procurements
- Assisting the team on queries and providing guidance on procurement-related matters
- Maintaining customer orientation to ensure high levels of satisfaction
- Handling escalations and resolving issues promptly
- Maintaining team performance metrics and providing feedback to advisors
- Meeting Service Level Agreements (SLAs) and Turnaround Times (TATs)
- Analyzing data and making informed decisions
- Developing strong teamwork and interpersonal skills
- Maintaining accurate records and metrics for the team
- Effective time management and schedule adherence
- Maintaining attrition percentage within industry standards
- Applying problem-solving techniques and innovative thinking
- Providing coaching and feedback to team members
- Maintaining confidentiality of data and adhering to InfoSec policies
To be successful in this role, you should have:
- 3-4 years of experience in BPO operations
- Any graduate degree
We are looking for a motivated and enthusiastic individual who can bring value to our team. If you are passionate about procurement and operations, apply now
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