Operations Manager

6 days ago


Chennai, Tamil Nadu, India HCLTech Full time

Join HCLTech, a global technology company, as an Operations Manager - Procurement to Pay. This exciting role offers a challenging and rewarding career opportunity in the field of procurement.

About Us

HCLTech is a leading global technology company that helps businesses succeed through digital transformation. We provide end-to-end IT services, engineering and R&D, lifecycle consulting services, digital product engineering, and more.

Salary and Benefits

We offer competitive salaries and a range of benefits to our employees, including best-in-industry compensation, comprehensive health insurance, retirement plans, and paid time off.

Job Description

The Operations Manager - Procurement to Pay will lead a team of advisors in managing the procurement process from start to finish. Key responsibilities include:

  • Handling a team of advisors to ensure seamless execution of procurements
  • Assisting the team on queries and providing guidance on procurement-related matters
  • Maintaining customer orientation to ensure high levels of satisfaction
  • Handling escalations and resolving issues promptly
  • Maintaining team performance metrics and providing feedback to advisors
  • Meeting Service Level Agreements (SLAs) and Turnaround Times (TATs)
  • Analyzing data and making informed decisions
  • Developing strong teamwork and interpersonal skills
  • Maintaining accurate records and metrics for the team
  • Effective time management and schedule adherence
  • Maintaining attrition percentage within industry standards
  • Applying problem-solving techniques and innovative thinking
  • Providing coaching and feedback to team members
  • Maintaining confidentiality of data and adhering to InfoSec policies
Requirements

To be successful in this role, you should have:

  • 3-4 years of experience in BPO operations
  • Any graduate degree

We are looking for a motivated and enthusiastic individual who can bring value to our team. If you are passionate about procurement and operations, apply now



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