Technical Sales Engagement Specialist

6 days ago


Chennai, Tamil Nadu, India Equinix Full time

Job Overview

The Senior Sales Engineer is a field sales engineering position selling Equinix solutions to new accounts and/or expanding existing accounts. This role involves technical consulting and sales support to identify customer needs, challenges, and technical requirements and map to Equinix solutions.

Responsibilities

  • Technical Consulting and Sales Support
    • Identifies customer's business needs, challenges, and technical requirements and maps to Equinix solutions
    • Utilizes understanding of Equinix products and services to deliver pitch on Equinix solutions
    • Analyzes situations and data on problems of moderate scope independently
    • Provides full support - customer meetings and tours
  • Solution Design and Deliverables
    • Provides technical solution design expertise to all assigned Sales account executives
    • Exercises judgment to solve customer issues that are outside of standard procedures appropriately
    • Supports moderately complex RFI/P/Q preparation as requested by Sales Representatives
    • Develops all deliverables for the customer with minimal oversight from Sales Engineering Management and/or peers
  • Customer Service
    • Communicates with customers (internal and external) in a professional, friendly and effective manner, both verbally and in writing
    • Supports pre-sales efforts for all company products and services
    • Provides good technical support in sales presentations, customer meetings and trade shows
    • Able to problem solve a variety issues and execute solutions
  • Business and Market Expertise
    • Demonstrates a full understanding of Equinix data center, Network, and Cloud products and services
    • Possesses industry knowledge and familiarity with the competitive landscape
  • Collaboration / Communication
    • Assists sales teams in efforts to earn new business and maintain existing customer relationships
    • Collaborates with internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
    • Active participant in cultivating positive culture on the team
    • Demonstrates good presentation skills
  • Team Leadership
    • Provides feedback on various business opportunities and issues


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