Technical Sales Engagement Specialist
6 days ago
Job Overview
The Senior Sales Engineer is a field sales engineering position selling Equinix solutions to new accounts and/or expanding existing accounts. This role involves technical consulting and sales support to identify customer needs, challenges, and technical requirements and map to Equinix solutions.
Responsibilities
- Technical Consulting and Sales Support
- Identifies customer's business needs, challenges, and technical requirements and maps to Equinix solutions
- Utilizes understanding of Equinix products and services to deliver pitch on Equinix solutions
- Analyzes situations and data on problems of moderate scope independently
- Provides full support - customer meetings and tours
- Solution Design and Deliverables
- Provides technical solution design expertise to all assigned Sales account executives
- Exercises judgment to solve customer issues that are outside of standard procedures appropriately
- Supports moderately complex RFI/P/Q preparation as requested by Sales Representatives
- Develops all deliverables for the customer with minimal oversight from Sales Engineering Management and/or peers
- Customer Service
- Communicates with customers (internal and external) in a professional, friendly and effective manner, both verbally and in writing
- Supports pre-sales efforts for all company products and services
- Provides good technical support in sales presentations, customer meetings and trade shows
- Able to problem solve a variety issues and execute solutions
- Business and Market Expertise
- Demonstrates a full understanding of Equinix data center, Network, and Cloud products and services
- Possesses industry knowledge and familiarity with the competitive landscape
- Collaboration / Communication
- Assists sales teams in efforts to earn new business and maintain existing customer relationships
- Collaborates with internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
- Active participant in cultivating positive culture on the team
- Demonstrates good presentation skills
- Team Leadership
- Provides feedback on various business opportunities and issues
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