Senior Operations Manager

2 weeks ago


Pune, Maharashtra, India Wipro Limited Full time

Job Description

 

We are seeking a seasoned Senior Operations Manager to lead our account team in delivering exceptional results. As a key member of our leadership team, you will be responsible for maximizing process efficiency and cost effectiveness through strategic planning, contract compliance, and governance mechanisms.

 

Key Responsibilities:

  • Strategy Planning with Senior Stakeholders
  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed

 

Requirements:

  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources

 

This role requires a strong leader who can drive excellence and deliver results in a fast-paced environment.



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