Senior Operations Manager
2 weeks ago
Job Description
We are seeking a seasoned Senior Operations Manager to lead our account team in delivering exceptional results. As a key member of our leadership team, you will be responsible for maximizing process efficiency and cost effectiveness through strategic planning, contract compliance, and governance mechanisms.
Key Responsibilities:
- Strategy Planning with Senior Stakeholders
- Collaborate with leaders to provide strategic and operational plans associated with the account
- Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
- Evaluate performance with key metrics (accuracy, customer service metrics etc.)
- Set direction for the team, track progress against targets through regular cadence calls and course correct as require
- Drive the focus of the team on quality and adherence to contract compliance processes
- Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
Requirements:
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
- Optimize manpower and minimize leakages by working closely with delivery head
- Ensure retention by offering relevant trainings and certifications of all allocated resources
This role requires a strong leader who can drive excellence and deliver results in a fast-paced environment.
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