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ServiceNow Technical Solutions Specialist

1 week ago

Hyderabad, Telangana, India Info Services Full time
Job Description

We are seeking a highly skilled ServiceNow Technical Solutions Specialist to join our team at Info Services. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring that ServiceNow solutions align with organizational goals.

The key responsibilities of this role include:

  • Collaboration with Business Stakeholders: Work closely with stakeholders to understand their needs and translate them into technical requirements for ServiceNow solutions.
  • Analysis and Documentation: Analyze and document business processes to identify areas for automation and improvement using ServiceNow.
  • Technical Design and Implementation: Work with ServiceNow developers and administrators to design and implement solutions that align with best practices.
  • User Acceptance Testing (UAT): Perform UAT and validate that implemented solutions meet business requirements.

The required qualifications for this position include:

  • Educational Background: Bachelor's degree in Information Technology, Business Administration, or a related field.
  • Professional Experience: 5 years of experience as a Business Analyst with a focus on ServiceNow.
  • Technical Skills: Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.