Academic Program Manager
2 weeks ago
We are seeking a highly motivated Academic Program Manager to join our team at upGrad. In this role, you will engage with assigned leads, assess their interest and eligibility for our programs, and schedule Video Counselling sessions with Admission Counsellors. Your goal will be to facilitate the enrollment process and maintain accurate records of lead interactions in our CRM system.
The ideal candidate will have a minimum of 2 years of Edtech-sales experience, with at least 1 year spent in a single company. A bachelor's degree is required, and previous experience working a 6-day work week is essential. Additionally, you should have a proven track record of meeting targets in your existing company.
Responsibilities:
- Engage with assigned leads and initiate contact through the auto dialer system.
- Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
- Schedule Video Counselling sessions with Admission Counsellors for qualified leads.
- Maintain accurate records of lead interactions and follow-up activities in the CRM system.
Requirements:
- Excellent verbal communication skills with fluency in the English language.
- Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
- Ability to persuade learners towards attending the Video Counselling session to ultimately influence their enrollment decisions.
- Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.
Key Performance Indicators:
- Minimum 300 minutes of talk time over calls per day.
- Schedule/book 5 Video Counselling sessions per day.
- Connect with a minimum of 80% of your leads each day.
- Consistently meet and exceed weekly revenue targets.
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