Retail Operations Director

Job Description:

The Store Manager will oversee the daily operations of a retail store, ensuring smooth and efficient functioning.

• Implement company policies and procedures to ensure staff follow operational guidelines.
• Maintain a clean, organized, and welcoming store environment for customers.

Key Responsibilities:

Sales & Revenue Growth:

• Monitor and analyze sales performance to meet or exceed targets.
• Develop and implement sales strategies to boost revenue and enhance customer shopping experience.
• Implement promotional and marketing strategies to increase foot traffic and drive sales.

Team Leadership & Staff Development:

• Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
• Provide regular training to staff on product knowledge, sales techniques, and customer service standards.
• Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development.

Customer Service & Relationship Management:

• Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing a positive shopping experience.
• Foster relationships with regular customers to build brand loyalty and repeat business.

Additional Responsibilities:

• Maintain accurate stock levels and manage product ordering, stock rotation, and inventory audits.
• Work closely with suppliers and vendors to manage deliveries and ensure product availability.

Benefits:

• Opportunity to develop leadership skills and take charge of a retail store.
• Chance to grow sales and revenue through innovative strategies.
• Collaborative work environment with opportunities for personal and professional growth.