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Global Account Resolution Expert

3 weeks ago

Bengaluru, Karnataka, India beBee Careers Full time

Job Summary:

We are seeking a Global Account Resolution Expert to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our global customer base.

Your Key Responsibilities:

  • Resolve complex customer issues and complaints in a timely and professional manner
  • Work closely with the product team to identify and escalate technical issues and product feedback from customers
  • Develop and maintain in-depth knowledge of our products and services to provide expert-level support
  • Stay up-to-date on industry trends and emerging technologies to enhance your technical expertise

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Familiarity with SQL, JavaScript, Postman API testing, and web debugging/analytics tools
  • Experience working in an early-stage SaaS startup is a plus