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Renewal Revenue Growth Specialist

3 weeks ago

Delhi, Delhi, India LEGION Full time
Job Description

About the Role:

We are seeking a highly skilled Renewal Revenue Growth Specialist to join our team at LEGION. As a key contributor, you will be responsible for maximizing Bentley revenue within your market while ensuring ongoing account retention.

Your Key Responsibilities Will Include:

  • Managing a designated portfolio of accounts to ensure annual contract renewals.
  • Achieving quarterly and annual targets related to retention and product expansion for your market.
  • Liaising with Legal and other Finance Team for contract renewal.
  • Managing the tender process, assisting with timely review and submission of tender documents required.
  • Selling the value of the Bentley SELECT and Open Access maintenance program.
  • Promoting and delivering subscription program services to Bentley users with a focus on user retention.
  • Investigating and resolving subscription-related queries through Bentley Systems International via telephone, email, or other means.
  • Facilitating effective communication between multiple departments to complete subscription-related requests.
  • Providing an exceptional level of customer service to existing account base.
  • Pro-actively contacting high-priority users from existing subscriber base.
  • Identifying and distributing product sales leads to Bentley Sales colleagues.
  • Updating/maintaining user and contract information in the Customer Relation Management system.
  • Performing other operational or administrative activities as required.
  • Investigating and collecting Bentley's QTL invoices.
  • Selling Bentley's Cloud Services Subscription within possible user's database.

What You'll Bring to the Table:

  • 2+ years of experience in Operations/Renewals in the IT Industry.
  • Fluency in English, Hindi, AND/OR any other Indian Language.
  • Bachelor's degree in a related field or equivalent career experience desirable.
  • A proven track record of meeting and exceeding revenue goals in Software Renewals Subscriptions and/or Operations Management capacity.
  • Experience working on Indian Tender contracts an advantage.
  • A results-focused individual, self-motivated and with clear goals, who can use these traits to adopt a team approach to best-in-class user service.
  • Articulate in both verbal and written communication.
  • Able to consult with subscribers on solution building in a user-focused manner to deliver exceptional customer service.
  • Knowledge of SAP/Salesforce (CRM and/or ERP).
  • Business experience in Software-as-a-Service a plus.

We Offer:

  • Competitive Salary and excellent benefits.
  • Collaborative and cooperative working environment.
  • Being part of the world-leading software company providing solutions for architecture, engineering, and construction.
  • The opportunity to work within a multi-lingual and diverse international environment.
  • Social, team-building, and wellness events.
  • Colleague recognition awards.