Advanced Networking Engineer

2 weeks ago


Bengaluru, Karnataka, India Gallop Research Full time

About the Job

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We are seeking a highly motivated and experienced Senior Cloud Networking Engineer to join our Customer Support team at Gallop Research. As a key member of our team, you will work closely with our sales and engineering teams to deliver exceptional cloud networking solutions to our customers.

Responsibilities and Requirements

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  • Manage, troubleshoot, and resolve technical issues and questions from our enterprise customers.
  • Report product issues to development and advocate for the customer to help us deliver high-quality products.
  • Create knowledge-based contents such as troubleshooting tips and best practices.
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
  • Provide "hands-on" support for the customers to solve production issues.

Qualifications and Experience

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To succeed in this role, you will need:

  • Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
  • Solid understanding of networking fundamentals, including routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
  • Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
  • Ability to multi-task and work in a dynamic environment.
  • Availability to provide after-hours support on a scheduled/non-scheduled basis.
  • BS or MS degree in Computer Science, Math, related technical field, or equivalent practical experience.

Benefits and Compensation

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The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on qualifications and experience). We also offer a comprehensive benefits package, including medical insurance, retirement savings, and paid time off.



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