Advanced Networking Engineer
2 weeks ago
About the Job
">We are seeking a highly motivated and experienced Senior Cloud Networking Engineer to join our Customer Support team at Gallop Research. As a key member of our team, you will work closely with our sales and engineering teams to deliver exceptional cloud networking solutions to our customers.
Responsibilities and Requirements
">- Manage, troubleshoot, and resolve technical issues and questions from our enterprise customers.
- Report product issues to development and advocate for the customer to help us deliver high-quality products.
- Create knowledge-based contents such as troubleshooting tips and best practices.
- Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
- Provide "hands-on" support for the customers to solve production issues.
Qualifications and Experience
">To succeed in this role, you will need:
- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
- Solid understanding of networking fundamentals, including routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
- Ability to multi-task and work in a dynamic environment.
- Availability to provide after-hours support on a scheduled/non-scheduled basis.
- BS or MS degree in Computer Science, Math, related technical field, or equivalent practical experience.
Benefits and Compensation
">The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on qualifications and experience). We also offer a comprehensive benefits package, including medical insurance, retirement savings, and paid time off.
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