Digital Platform Solutions Specialist

2 days ago

India beBeeSoftware Full time ₹ 15,00,000 - ₹ 25,00,000
Software Support Engineer Opportunity

Do you enjoy working with intelligent technical and business individuals who are pioneers in defining and inventing digital media delivery and presentation? Do you like analyzing and identifying common threads and issues that can be leveraged to solve multiple problems while working on multiple product lines?


This role could be perfect for you. The Digital Media Technology group is responsible for building unique and exciting digital products, including Amazon Kindle, Digital Video, Audio, Music, Audible, and Digital Text. We develop innovative technologies, platforms, and processes to take digital media to the next level.


About the Job

- As a Software Support Engineer, you will provide multi-faceted application engineering services to multiple Digital product development teams.


- You will develop tools, applications, code improvements, and scripts to resolve operational burden of support engineers and Operations.


- You will perform support engineering and troubleshooting on issues related to the digital platform services and content for various products.


- You will interface with content acquisition, content providers, operations, and technical teams to ensure content publishing and delivery as per service level agreements.


- You will manage production builds, tools, and configuration management for software product releases and successful deployments.


Required Skills and Qualifications
  • Provide first-level support for tickets filed in Audible.
  • Provide engineering support for our incoming tickets, including extensive troubleshooting and debugging, covering multiple product lines.
  • Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects.
  • Read and understand complex application code and make code fixes to resolve support issues.
  • Support software deployment in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and Support status reporting.
  • Ownership of one or more Digital products or components.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Work with the Audible engineering team for handing-off or taking over active support issues and create a team-specific knowledge base and skill set.

Benefits and Rewards

We offer a dynamic work environment and a competitive compensation package. Our goal is to attract and retain top talent from diverse backgrounds. We strive to promote a culture of inclusion and diversity where everyone feels valued, respected, and empowered to contribute their best work.


How to Apply

To learn more about this exciting opportunity, please apply through our website.

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