Technical Advocate for Oracle Customers

7 days ago


Mumbai, Maharashtra, India Oracle Full time
About Us

Oracle is a global leader in enterprise software and cloud computing. Our mission is to help our customers achieve digital transformation and improve their business outcomes through innovative technology solutions.

Our Support organization plays a critical role in delivering this mission by providing exceptional support to our customers. We are passionate about helping our customers succeed and thrive in their businesses.

Job Responsibilities

In this role, you will be responsible for providing technical support and guidance to our customers. This includes resolving post-sales non-technical customer inquiries via phone and electronic means, as well as providing technical advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

You will also be responsible for facilitating customer relationships with Support and working closely with other teams to resolve customer issues. Additionally, you will have the opportunity to participate in projects and initiatives that drive business growth and innovation.

Requirements

To be successful in this role, you will need:
* 4 years of experience with Core products or 5 years of experience with Applications products
* A technical degree such as BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
* Excellent communication and problem-solving skills

Career Growth Opportunities

As a Technical Advocate at Oracle, you will have opportunities for career growth and professional development. We offer a range of training programs and resources to help you develop your skills and advance in your career.

Additionally, you will have the opportunity to work on exciting projects and initiatives that drive business growth and innovation. Our goal is to help you achieve your full potential and succeed in your career.

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