Spa Operations Manager
2 weeks ago
Job Responsibilities
1. Administration Management
Ensure operational efficiency of the spa by maintaining equipment, managing relationships with suppliers, and safeguarding stock and cash. Develop monitoring programs to minimize losses and implement a clear opening and closing procedure. Effectively manage inventory, adhere to purchasing standards, and maintain compliance with spa procedures.
2. Financial Management
Monitor ongoing service and product margin analysis to guarantee profitability. Identify opportunities for managing operational costs and drive revenue growth. Develop accurate inventory control and monitoring procedures, implement full spa product and service purchasing standards, and ensure compliance. Administer staff and client scheduling for maximum revenue generation and profitability.
3. Marketing Management
Stay abreast of spa industry trends to inform business decisions. Develop a strong menu of services with exceptional artistic and aesthetic value. Foster retail sales growth through training, tools, and monitoring. Ensure the spa is consistently staged for maximum buyer impact. Develop a spa marketing strategy and maintain a consistent image. Create and maintain gracious and efficient front desk procedures, update internal and external signage, and launch ongoing promotions to stimulate sales and customer loyalty.
4. Customer Service Management
Exhibit a professional attitude, diplomacy, and ability to handle difficult situations. Uphold gracious front desk procedures in the booking and handling of customers. Develop and maintain effective programs to consistently retain and grow the customer base. Anticipate and ensure customer needs are met in the best possible way. Monitor customer satisfaction through surveys, focus groups, and comment cards. Provide credible, competitive, value-plus service to customers and guide staff to become caring problem solvers.
5. Human Resources Management
Effectively administer and monitor staff scheduling procedures. Demonstrate a high level of professionalism for staff to emulate. Create a motivating environment of sincerity, warmth, and fun for staff and guests. Implement ongoing skills training to ensure service standards are upheld. Develop and monitor job descriptions and staff goals planning. Create and maintain staff contracts, ensuring accuracy and compliance. Perform staff evaluation reports with proposed action plans.
Requirements
1. Minimum 5 years of experience in spa operations.
2. Knowledge of spa setup, operations, reports, and internal marketing strategies, including telecalling, voucher distribution, and events in malls.
3. Awareness of different types of treatments, customer service, sales, inventory management, and people management.
Job Type
Full-time
Location
Express Avenue Mall - Chennai
Salary
₹ 25,000.00 - ₹ 30,000.00 per month
Benefits
- Health insurance
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