Cloud Infrastructure Specialist
1 day ago
Job Description:
We are seeking a highly skilled Cloud Infrastructure Specialist to join our team. As a key member of our infrastructure team, you will be responsible for the design, implementation, and management of cloud-based infrastructure solutions. This includes handling trouble tickets for Azure infrastructure and services, as well as collaborating with end-users, application teams, and other IT resources to resolve issues.
Responsibilities also include self-assignment and prioritization of support ticket queues, monitoring compliance, and planning update rollouts to ensure compliance is maintained. You will work closely with our ServiceDesk team to reduce escalation of repeat issues and contribute to the improvement of knowledge base articles. Additionally, you will assist in the deployment of device patches via remote update methods for Azure workloads, coordinating testing and phased rollouts.
Required Skills and Qualifications:
To be successful in this role, you must have 2-5 years of experience administering an enterprise server environment and hold industry certifications such as Microsoft AZ900 or equivalent qualifications in Azure or Windows Server. Experience or certification in IT Service Management (ITIL) is also beneficial. Your strong technical skills, problem-solving abilities, and excellent communication skills will enable you to thrive in this position.
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