
International Quality Services Manager
21 hours ago
We are seeking an experienced leader to drive the delivery of high-quality services in our International Voice Process.
The successful candidate will have a minimum of 8 years of experience in managing quality and driving continuous improvement, with a proven track record of ensuring exceptional quality delivery.
- Drive quality improvements for transactional services
- Manage call quality and client-related KPIs
- Evaluate the effectiveness of quality interventions
- Strengthen quality management processes to improve delivery
- Capture service level agreement and service level objective metrics and report to clients
- Implement process improvements and control
- Provide feedback and support to frontline teams
Key Skills:
- People Management skills
- Initiative management and closure
- Communication and leadership skills
- Data handling and interpretation
- Process orientation and planning
About This Role
This is a challenging opportunity to lead a team and drive quality improvements. If you have the necessary skills and experience, please apply.
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