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Project Director for Delivery Excellence

1 week ago

Gurgaon, Haryana, India Amazon Full time
Company Overview
Amazon Logistics (AMZL) is a team of professionals dedicated to delivering exceptional customer experiences. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

About the Role
We are seeking a skilled Program Manager to join our Last Mile Delivery Experience Team. As a Program Manager, you will be responsible for managing all aspects of multi-disciplinary projects, processes, and programs. Your expertise in last mile logistics, analytical thinking, and strong communication skills will enable you to drive business priorities, define shared opportunities, and establish information sharing mechanisms.

Key Responsibilities
- Develop and improve Amazon Logistics equipment and processes to enhance safety, associate/driver experience, capacity, speed, quality, and cost goals
- Drive a culture of standardization and innovation across WW Process Engineering Org.
- Initiate, define, plan, and manage the rollout of product features and enhancements for the next generation of AMZL Delivery Stations.
- Present concepts, designs, program updates, and roadmaps to senior leadership on a frequent basis.
- Responsible for integrating new equipment designs, process improvements, safety enhancements, etc., into standard designs.

Requirements
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

What You'll Love About This Role
- Collaborative and dynamic work environment
- Opportunity to make a significant impact on customer experience
- Professional development and growth opportunities