Implementation Specialist

4 weeks ago

Noida, Uttar Pradesh, India Clearwater Analytics Full time

Job Summary:

Clearwater Analytics is seeking a skilled Implementation Specialist to join our team. As an Implementation Specialist, you will play a critical role in the onboarding process for new clients onto our SaaS platform and service model.

Responsibilities:

  • Manage relationships with clients and internal stakeholders throughout the implementation process.
  • Facilitate the onboarding of clients onto Clearwater's platform.
  • Conduct training sessions to educate clients on how to effectively use the Clearwater platform.
  • Effectively communicate project status, issues, and risks to all relevant parties.
  • Proactively troubleshoot and resolve customer issues that may arise during the implementation phase.
  • Provide valuable consultancy services to clients, ensuring that project objectives align with the established project plans.
  • Identify and promptly escalate any identified risks and issues to the Project Manager for appropriate action.
  • Demonstrate the ability to self-learn and reach out to designated resources when assistance or support is needed.

Required Skills:

  • Beginner Technical Skills in Excel (basic formulas and formatting).
  • Beginner Technical Skills and understanding of SQL and relational database concepts – is preferred (math and logic).
  • Strong knowledge of accounting and understand/applies basic rules of accounting.
  • Securities or financial markets knowledge - derivatives, alternatives, structured products, and/or fixed income preferred.
  • Strong computer skills, including proficiency in Microsoft Office Suite.
  • Excellent attention to detail and strong documentation skills.
  • Outstanding verbal and written communication skills.
  • Strong organizational and interpersonal skills.
  • Exceptional problem-solving abilities.
  • Strong Analytical skills, being able to solve complex math problems.

Education and Experience:

  • Bachelor's degree in related field.

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