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Senior IT Specialist

4 weeks ago

Delhi, Delhi, India DSV Full time
Job Title: Senior IT Specialist

We are seeking a highly skilled Senior IT Specialist to join our team at DSV. As a Senior IT Specialist, you will be responsible for providing expert-level support and guidance on the implementation and maintenance of ServiceNow within the Legal Service Delivery module.

Key Responsibilities:

  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the ServiceNow platform.
  • Design, develop, and implement enhancements and customisations to the Legal Service Delivery module in ServiceNow, ensuring alignment with business objectives.
  • Serve as the primary point of contact for all ServiceNow-related inquiries and issues within the legal department, providing timely support and troubleshooting assistance.
  • Conduct training sessions and workshops to educate end-users on the best practices for effectively utilizing ServiceNow and the Legal Service Delivery module.
  • Stay informed about industry trends and advancements in ServiceNow functionality, proactively recommending enhancements to maximize efficiency and productivity.

Requirements:

  • Proven experience and expertise within ServiceNow and preferably within the Legal Service Delivery.
  • Professional proficiency in the language of English to being able to communicate effectively as well as to document application functionalities, processes, and workflows.
  • Pragmatic attitude, capable of balancing and understanding other people's perspectives.
  • Methodical and organized, able to adjust the level of detail according to the situation.
  • Proactive and self-motivated, capable of working independently as well as collaboratively within a multicultural team.

About DSV:

DSV is a global transport and logistics company that provides a wide range of services to customers around the world. We are committed to delivering high-quality services and solutions that meet the needs of our customers.