Digital Transformation Operations Specialist
2 weeks ago
Are you a detail-oriented and organized individual looking for a new challenge?
About the JobWe are seeking an experienced Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for managing cross-functional coordination and handling multiple stakeholders across delivery, sales, resource management, and vendor management.
You will work closely with our Program Managers and PMO to track project KPIs, milestones, account growth, and delivery metrics. Your strong communication skills will be essential in preparing business-facing documents and decks for internal and external stakeholders.
The ideal candidate will have 5-6 years of experience in operations, delivery support, or PMO roles in IT services, consulting, or digital transformation environments. You will have a proven ability to manage large datasets and status reports, as well as exceptional organizational skills.
Key Responsibilities- Delivery & Strategic Operations:
- Own and maintain Global Delivery Dashboards tracking key strategic initiatives, compliance checks, program health, revenue growth, team upskilling, and SteerCo updates.
- Proactively track project KPIs, milestones, account growth, and delivery metrics in close coordination with Program Managers and the PMO.
- Collaborate with Tech Leads, Account Managers, and Delivery Leaders to monitor progress and drive accountability across initiatives.
- Assist in preparing Steering Committee decks, QBRs, and executive updates for internal and external stakeholders.
- Maintain a comprehensive Pre-Sales Tracker to manage lead pipeline, proposal submissions, contract status, and closure timelines.
- Support the sales and delivery teams with business presentations, proposal documentation, and operational follow-ups.
- Liaise with Resource Management Group (RMG), Vendor Management, and Account Management teams to ensure timely fulfillment of staffing needs.
- Oversee onboarding status, vendor staffing, and internal mobilization plans aligned with project requirements.
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