
Financial Operations Investigator
3 days ago
Job Description
The Investigation team is responsible for scrutinizing potential suspicious activities, ensuring the safety and integrity of our operations. The key member will work independently, making decisions and taking ownership of investigations.
Key responsibilities include:
- Conducting thorough and objective investigations into potential fraud activity on our products.
- Closely reviewing fraud incidents received from various channels and conducting timely investigations.
- Gathering all relevant information during an investigation and taking prompt action to prevent financial and reputational loss.
- Identifying fraud patterns and sharing insights with the analytics team.
- Collaborating with the analytics team, product team, and other stakeholders to ensure effective investigation and resolution.
- Recommending new methods and tools to improve operational efficiency and investigation quality.
Required Skills and Qualifications
To be successful in this role, you will require:
- 1-3 years of experience in fraud operations and investigation, preferably in a banking or fintech organization.
- Excellent decision-making and judgment skills.
- A graduate degree in a relevant field.
- Presentation skills, as you will be interacting with customers during investigations.
- Street smarts and the ability to detect patterns.
What We Offer
We provide a competitive salary, medical insurance, flexible working hours, tailored vacation and leave policies, a reward system, learning and upskilling opportunities, good food, games, and a cool office environment.
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