Expert Software Solutions Specialist

4 days ago

Gandhinagar, Gujarat, India beBeeTechnical Full time US$ 60,000 - US$ 85,000
About the Role

As a Junior Technical Support Engineer, you will be responsible for providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions.

This role involves working on secure software platforms built on Java and Python with a strong focus on security technologies including PKI (Public Key Infrastructure).

Key Responsibilities
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

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