System Integrity Specialist

1 day ago

Pune, Maharashtra, India beBeeApplication Full time ₹ 13,50,000 - ₹ 20,30,000
Production Application Support Specialist

    About the Role: We are looking for a skilled and proactive Production Application Support Specialist to join our global support team. The role involves monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms (AWS RDS, Aurora PostgreSQL, DynamoDB, GCP BigQuery, etc.).

  •     Key Responsibilities:
  •     Monitor and manage support tickets via JIRA and email.
  •     Troubleshoot and resolve issues across:
  •     IBM Sterling B2B integrations and translation services
  •     UiPath RPA workflows and orchestrations
  •     Database systems: SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery
  •     Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).
  •     System Monitoring & Maintenance:
  •     Perform regular health checks and performance monitoring of applications, integrations, and databases.
  •     Assist with deployment validations, patch installations, and performance tuning as needed.
  •     Proactively escalate critical issues per escalation protocols.
  •     Shift & Availability:
  •     Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
  •     Documentation & Knowledge Sharing:
  •     Maintain accurate and up-to-date incident logs.
  •     Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  •     Contribute to knowledge transfer and onboarding of new team members.
  •     Compliance & Security:
  •     Ensure all activities comply with organizational and customer security standards (HIPAA, GDPR, ISO 27001).
  •     Follow access and onboarding policies based on client environment guidelines.
  •     Required Qualifications:
  •     In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  •     Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  •     Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
  •     Exposure to MySQL and GCP BigQuery is a strong plus.
  •     Proven track record of working under pressure and adhering to strict SLAs.
  •     Experience with JIRA, ticketing systems, and monitoring tools.
  •     Strong analytical thinking, communication, and ability to work independently with minimal supervision.
  •     Preferred Experience:
  •     5–10 years of experience in production application support roles.
  •     Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.
  •     Familiarity with cloud-native monitoring and alerting tools is an advantage.
  •     What We Offer:
  •     Exposure to cutting-edge cloud and automation technologies.
  •     Opportunity to work with global teams and enterprise clients.
  •     Rotational flexibility and work-life balance initiatives.
  •     Supportive environment for continuous learning and upskilling.

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