Branch Director

Job Title: Branch Manager

Job Summary: We are seeking a highly skilled and experienced Branch Manager to lead our spa operations and drive business growth. The successful candidate will be responsible for overseeing the daily operations of our spa branch, managing a team of professionals, and implementing strategies to increase revenue and customer satisfaction.

Key Responsibilities:

1. Team Leadership: Provide effective leadership to the branch team, including hiring, training, and managing performance. Foster a positive work environment that promotes teamwork, motivation, and professional development.

2. Operations Management: Oversee daily spa operations, ensuring efficient workflow, adherence to standard operating procedures, and compliance with quality and safety guidelines. Manage inventory, hygiene practices, and maintain a clean and safe environment for customers and staff.

3. Sales and Marketing: Develop and execute sales and marketing strategies to drive customer acquisition, retention, and loyalty. Monitor market trends and competitor activities to identify opportunities for growth and differentiate our spa in the market.

4. Financial Management: Manage the branch budget, monitor expenses, and implement cost control measures. Ensure accurate financial reporting, revenue tracking, and achieve profitability targets.

5. Customer Service Excellence: Champion a customer-centric culture, ensuring exceptional service delivery at all touchpoints. Implement initiatives to enhance customer satisfaction, resolve escalated customer issues, and build strong customer relationships.

6. Performance Analysis: Monitor branch performance through key metrics, analyze data, and identify areas for improvement. Develop action plans and implement strategies to address performance gaps and maximize productivity.

7. Staff Development: Provide ongoing training, coaching, and mentoring to the branch team to enhance their skills and knowledge. Conduct performance evaluations, set performance goals, and provide constructive feedback to drive individual and team growth.

8. Inventory and Supplies Management: Oversee inventory levels, order supplies, and manage stock rotation. Ensure adequate inventory availability while minimizing wastage and controlling costs.

9. Health and Safety Compliance: Ensure compliance with health and safety regulations, maintain cleanliness standards, and implement preventive measures to provide a safe and hygienic environment for customers and staff.

10. Reporting: Prepare regular reports on branch performance, sales activities, customer feedback, and other relevant metrics. Present findings and recommendations to senior management.

Long-Term Career Progression: At Shikshakji, we are dedicated to fostering a culture of growth and providing opportunities for long-term career progression. As a Branch Manager, you will have access to ongoing professional development programs, leadership training, and mentorship opportunities. You will be encouraged to demonstrate your potential, take on additional responsibilities, and explore advancement within the organization.