Channel Operations Expert Wanted

17 hours ago

Anantapur, Andhra Pradesh, India beBeeOperations Full time ₹ 20,59,200 - ₹ 23,11,200
Channel Operations Expert Sought

Palo Alto Networks is seeking a skilled Channel Operations Manager to support our Ecosystem Operations team.

Your primary responsibility will be to provide operational support to our NextWave partner program. This includes responding to and managing inbound requests from channel partners and internal stakeholders. You will be responsible for various business processes such as granting access to the partner portal, ensuring accurate compliance data, and handling deal registration exceptions.

  • You will work closely with cross-functional teams to lead and support the defining, implementation, and enablement of business process improvements.
  • You will initiate and establish strong partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
  • You will assist with tool maintenance and data clean-up projects, document processes and procedures on an ongoing basis, and have experience working with G-suite, ServiceNow, and SFDC.

We're looking for someone with 10+ years of experience in managing high-volume cases using email-based ticketing systems or similar, strong customer service skills, and effective communication skills. Experience collaborating with cross-functional teams and taking ownership of a business domain or managing a business process is also required.

Palo Alto Networks values collaboration, innovation, and diversity. We offer a dynamic and inclusive work environment where you can grow professionally and personally. If you're passionate about cybersecurity and want to make a difference, we encourage you to apply.

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