Network Engineering Lead for Enterprise Infrastructure
1 day ago
About Evernorth Health Services:
We are a leading provider of pharmacy, care, and benefits solutions that improve health and increase vitality. Our relentless innovation enables us to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Job SummaryThis role is responsible for performing initial investigation and triage for all tickets/issues for all areas in the network infrastructure. The successful candidate will be able to resolve vulnerabilities when notified of items with a vulnerability and provide audit information as requested.
The ideal candidate will have strong written and verbal communication skills, with the ability to interact with all levels of the organization. They should also have strong interpersonal skills, time and project management skills, and familiarity with Cisco networking technologies, including SDWAN, LAN, and WLAN.
Key Responsibilities:
- Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
- Complete all service now tickets in the queues
- Perform upgrades and refreshes as needed within the environment
- Able to resolve vulnerabilities when notified of items with a vulnerability
- Able to provide audit information as requested
- Provide technical support on incident calls as needed
- Accurately log and document all information in the network infrastructure
- Perform investigation and triage for alerts and events
- Troubleshoot complex/multitier issues within the network infrastructure
- Perform escalation of incidents to higher tier support groups, vendors, and other support staff
- Perform monitoring and event management support for the entire network infrastructure
- Accurately log and document all changes/incidents in Service Now ticketing system
- Identify opportunities for improvement in the monitoring and event management tools and processes
- Provide planning and vendor oversight for network change activity
- Report key performance metrics to management
Qualifications:
- 13-16 years of experience in Networking
- Proven experience with support and operations of large-scale enterprise networks
- College degree (Bachelor) in related technical/business areas or equivalent work experience
- Industry certifications such as CCNA and CCNP
Estimated Salary Range: $120,000 - $160,000 per year, depending on experience and qualifications.
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