System Support Specialist

24 hours ago

Mangalore, Karnataka, India beBeeApplication Full time ₹ 8,00,000 - ₹ 16,00,000
Job Overview

This is a highly skilled and driven Application Support role that sits at the heart of our business operations, supporting bespoke applications across key areas such as Trading, Operations, Invoicing, Credit, and Legal.

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The successful candidate will be responsible for resolving incidents and service requests raised by users, taking full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.

  • Key Responsibilities:
  • Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Escalate issues when required and collaborate with the Head of Application Support to ensure prompt and effective resolution.
  • Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.

What We're Looking For:

  • Proven experience in application support within a high-pressure, fast-changing environment.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to adapt quickly, take ownership, and drive issues to resolution.
  • Excellent communication skills and a user-focused approach.
  • A proactive, resilient mindset and a commitment to maintaining high-quality support and documentation.

Required Skills and Qualifications:

  • Relevant degree in Information Systems, computing studies, IT or other related fields.
  • A minimum of 3-5 years of experience as Application Support Analyst or a similar role.
  • Experience of supporting business critical applications and customer-facing web applications.
  • Ideally, experience working with operating systems: Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications.
  • ITIL Foundation Certificate, ideal.

Benefits:

We offer a competitive salary and benefits package, including comprehensive training and professional development opportunities.

Others:

Additional duties may include supporting ad hoc business tasks and initiatives aligned with the goals of the Application Support function.

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