Senior Web Solutions Developer

3 weeks ago

Bengaluru, Karnataka, India Quantum Corporation Full time

At Quantum Corporation, we are seeking a skilled Senior Web Solutions Developer to join our Service Technology & Business Systems team. The ideal candidate will have 7+ years of experience in software development life cycle (SDLC) and web development, preferably working in a customer service department.

Responsibilities:

  • Enhance existing tools and build new tools and platforms for managed services.
  • Manage Quantum support tools, websites, and pages.
  • Perform necessary updates to customer facing tools and web pages for release documents, firmware/software releases, new product information, and ongoing support updates.
  • Review and update server security and perform ongoing maintenance and updates as needed.
  • Analyze and solve internal and external stakeholder concerns as it relates to web-based tools.
  • Collaborate with the Service Technology & Business Systems team to develop KPIs and new tool metrics.
  • Troubleshoot/root cause business critical issues and produce solutions in a timely manner with regular updates communicated to key stakeholders.
  • Monitor all Customer Success web traffic.
  • Other duties as assigned.

Requirements:

  • 7+ years of software development life cycle (SDLC) and web development experience, preferably working in a customer service department.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred experience: Web servers (Apache, Nginx, MS ISS), NoSQL databases (Redis, ElasticSearch, MongoDB), Message queues, CICD, DevOps and GitOps, Ansible, Terraform, Monitoring (OpenTelemetry, Prometheus, Grafana, Tracing).
  • Strong user experience (UX) skills and an eye for good UI design.
  • Knowledge of security best practices, infrastructure security, application security, etc., including authentication and authorization.
  • Experience with and comfortable with working in an Agile development environment.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
  • Excellent analytical and problem-solving skills.
  • Superb written and verbal English communication skills.

Salary: $120,000 - $180,000 per year, depending on experience.

Why Quantum? We understand how to help you capture, manage, and store your video and data – to realize its infinite possibilities. We leverage decades of expertise in storage technology to deliver bold, innovative solutions to forward-thinking organizations. Our technology and services are uniquely designed for video and large data sets – applications that will make up an estimated 80% of all data by 2025. We provide end-to-end solutions built for every stage of data's lifecycle – offering ultra-fast performance, real-time collaboration and analysis, and low-cost archiving – on-premise or in the cloud. We are a company committed to helping to create, innovate, and protect, so together we can make the world a happier, safer, and smarter place.

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