Site Operations Manager

3 weeks ago


Hyderabad, Telangana, India ICCS Full time

Job Summary:

We are seeking a highly skilled and experienced Site Operations Manager to lead our ICCS Hyderabad location. The ideal candidate will have a strong background in operations management, with a focus on capacity planning, scheduling, forecasting, and real-time management.

Key Responsibilities:

  • Manage capacity planning, scheduling, forecasting, and real-time management to ensure optimal site performance.
  • Coordinate with operations and various departments to ensure seamless communication and collaboration.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Develop and implement strategies to improve site efficiency and reduce costs.
  • Lead and manage a team of operations staff to achieve site goals and objectives.

Requirements:

  • 8+ years of experience in operations management, preferably in a call center environment.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong knowledge of local call centers and market trends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the industry.

How to Apply:

If you are a motivated and experienced operations professional looking for a new challenge, please submit your resume and cover letter to [insert contact information].



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