Business Intelligence and Operations Leader

Job Opportunity:

We are seeking a BIOps Associate Manager to join our team. This is an exciting opportunity for a highly motivated individual to take on a leadership role in the field of Business Intelligence and Operations.

The ideal candidate will have a strong background in technology and experience working with large-scale global organizations, particularly in the Consumer Goods industry. They will be responsible for ensuring high availability and optimal performance of BI tools, contributing to real-time observability and monitoring processes, and supporting data-driven decision-making across various teams.

Key responsibilities include:
- Assisting in the development and maintenance of operational policies, structured processes, and automation to enhance operational efficiency.
- Building and maintaining strong relationships with stakeholders, ensuring transparency and managing expectations effectively.
- Fostering a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving.
- Ensuring agility within the team by enabling swift priority changes while maintaining productivity.
- Leveraging basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization.

Qualifications include:
- 7+ years of technology work experience in a large-scale global organization, preferably in the CPG industry.
- 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools.
- 7+ years of experience working within a cross-functional IT organization.
- 4+ years of experience in a leadership or team coordination role.
- Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively.
- Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels.
- Demonstrated ability to take ownership, drive results, and ensure operational excellence.
- Passion for delivering excellent customer experiences and fostering a customer-first culture.
- Willingness to learn new skills and technologies in a dynamic environment.
- Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment.
- Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience.
- Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance.
- Ability to analyze complex issues, identify root causes, and implement effective solutions.
- Ability to build and maintain strong cross-functional relationships based on trust and respect.
- Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration.
- Track record of achieving results in fast-paced and evolving environments.
- Experience working in global or multi-country environments, preferably with data and BI implementations.
- Understanding of key concepts related to master data management, data standards, analytics, and digital transformation.
- Basic knowledge of data acquisition, data catalogs, and data management tools.
- Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships

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