Computer Systems Technician

3 days ago

Gurgaon, Haryana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
IT Technical Support Role

We are seeking an experienced IT professional to provide technical support to our users.

The ideal candidate will have a strong understanding of Desktop hardware and software, with at least 3 years of IT experience.

The successful candidate will be responsible for providing telephone and face-to-face technical support, maintaining accurate log entries, and ensuring all hardware/software installations meet Service Level Agreements.

  • Providing technical support to users regarding Desktop issues
  • Maintaining accurate log entries of fault with resolution and contact details
  • Ensuring all hardware/software installations and routine upgrades meet Service Level Agreements

The role involves working on tasks assigned by the Team Leader, providing an effective interface between users and service providers, and participating in ongoing team training.

Good time management and communication skills are essential, as is a strong customer service focus.

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