Production Enhancement Specialist

3 days ago

Bengaluru, Karnataka, India beBeeProductivity Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title:

Assistant Manager

Job Description:

The primary objective of this role is to enhance advisor productivity within the organization by implementing best-in-class call audits, documentation, and feedback. This position will assist in improving conversation quality through various initiatives.

  • Key Responsibilities:
  • Quality Audit professional with hands-on experience in contemporary Conversion centric (Sales Process) Call Audits.
  • Maintain adherence to quality standards and compliance across inbound and outbound sales calls.
  • Provide detailed feedback and recommendations for continuous improvement to Outreach Advisors.
  • Document call assessments, identify trends, and report key performance indicators (KPIs).
  • Collaborate with training teams to develop coaching programs based on audit findings.
  • Assist in creating and updating quality guidelines and performance criteria.
  • Ensure compliance with company policies, procedures, and relevant regulations.
  • Work with management to identify areas for process optimization and improved customer interactions.

The following parameters are crucial for success in this position:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in high-ticket sales environments and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is an asset.

Required Skills and Qualifications:

  • Call Quality Audit
  • Consultative Sales Process Knowledge
  • Delivering Feedback
  • Critical thinking
  • Coach & Develop Teams
  • Growth mindset
  • Conflict resolution
  • Decision Making
  • Technical: MS Office applications like Excel, Powerpoint, Planner, etc.
  • Reporting skills for formulating and basic automation, trend analysis using Excel
  • Working knowledge of any tools/applications to implement instructional design process – preferred
  • Working Knowledge of Salesforce is an added advantage

This role offers opportunities for growth and development in a dynamic environment.

Benefits:

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

How to Succeed:

To excel in this role, the candidate must demonstrate strong organizational and time management skills, with the ability to prioritize tasks effectively.

About the Role:

This role is ideal for individuals who are passionate about enhancing advisor productivity and improving conversation quality.

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