Help Desk IT Support Specialist

5 days ago

Anand, Gujarat, India beBeeIT Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Help Desk IT Support Specialist

We are seeking a skilled and proactive IT Support Specialist to join our team. As a Help Desk professional, you will be the primary point of contact for employees experiencing technical issues with their devices, software, or network connectivity.

Responsibilities:

  1. Provide timely and effective resolution to IT-related problems through phone, email, or in-person support.
  2. Install, configure, and maintain Windows and macOS operating systems.
  3. Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  4. Install, update, and patch software applications and security tools.
  5. Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  6. Manage user accounts, groups, and permissions using Active Directory.
  7. Assist with system upgrades, data migrations, and routine backups.
  8. Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  9. Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  10. Assist in IP address configuration and network printer setup.
  11. Monitor and maintain network performance at the location.
  12. Respond to IT support tickets, ensuring timely and effective resolution.
  13. Document technical issues, solutions, and IT processes accurately.
  14. Ensure compliance with IT security policies and industry best practices.
  15. Manage IT assets and maintain inventory for your designated location.

Requirements:

  • Minimum 1 year of experience in managing and supporting IT infrastructure.
  • Strong troubleshooting and problem-solving abilities.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.
  • Basic understanding of Firewalls and Layer 2 Switches.

Preferred Skills:

  • Strong communication and interpersonal skills.
  • Experience with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Knowledge of Active Directory and Group Policy.
  • Familiarity with cloud-based services such as Azure and AWS.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.

How to Apply:

If you are a motivated and customer-focused IT professional looking for a new challenge, please submit your resume and cover letter.

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