Elevate Operations Manager for AI Data Solutions
1 month ago
We are seeking an experienced Elevate Operations Manager to join our Rufus & Alexa Shopping Operations team. As a key member of this team, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Job SummaryThe successful candidate will be responsible for managing day-to-day operations with a team of AI Data Validators and AI Validator Leads. You will prioritize work delivery based on business needs, ensure high-quality delivery under aggressive deadlines, and plan capacity while managing resources, queue, shift management, cross-training, and leave management.
Key Responsibilities:- Manage day-to-day operations with a team of AI Data Validators and AI Validator Leads
- Prioritize work delivery based on business needs
- Ensure high-quality delivery under aggressive deadlines
- Plan capacity and commit to volume by managing resources, queue, shift management, cross-training, and leave management
- Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones
- Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis, and performance feedback on a periodic basis
- Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas
- Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching on an ongoing basis
- A Bachelor's Degree in any stream
- 4+ years of work experience with 2+ years of managing at least 20 employees
- Excellent communication (written & oral), strong organizational skills, and detail-oriented
- Strong analytical, problem-solving, and critical-thinking skills
- Comfortable working in a fast-paced, highly collaborative, dynamic work environment
- Willingness to support multiple projects at one time, and to accept re-prioritization as necessary
MyGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We value diversity, equity, and inclusion in all aspects of our work.
CompensationThe estimated salary for this role is $120,000 - $150,000 per annum, depending on experience and qualifications.
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