Mulesoft Solutions Architect

6 days ago

Hyderabad, Telangana, India Salesforce Full time
Unlock Customer Potential with Salesforce
At Salesforce, we believe that technology can be a powerful tool for driving business success. As a Customer Success Manager, you will play a critical role in helping our largest and highest-profile customers achieve their goals and realize the full potential of our platform.

We are seeking a highly skilled and motivated professional to join our team as a Customer Success Manager. In this role, you will be responsible for partnering with a small number of assigned accounts to maintain a continual focus on their business goals and improve their overall technical and operational health. You will work closely with our customers to understand their key events, needs, and value drivers, and develop proactive strategies to address these areas and ensure successful implementation of our platform.

As a trusted advisor, you will build strong relationships with your customers and account teams, developing a deep understanding of their Salesforce implementation and providing expert guidance on best practices and adoption of proactive services. You will also act as a point of contact for major incidents, leading customer expectations and communications through resolution and ensuring timely resolution of high-severity cases.

The ideal candidate will have 3+ years of experience building or supporting enterprise-grade Java-based or Integration or API Management systems, involving cloud providers such as AWS, Azure, and GCP. They will possess a solid understanding of HTML, CSS, and JavaScript, as well as deep knowledge of Internet technologies and protocols. Experience in connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, and Workday is also required.

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