
Enterprise Backend Infrastructure Developer
1 week ago
AI Customer Service Agent Engineer Role Description
Overview:
- We are shaping the future of conversational AI.
About Us
We already resolve over 1M+ customer support tickets monthly for major enterprise customers across food delivery, crypto, and more. We have multi-year contracts signed, rapid revenue traction, and a large Series A closed with top investors.
We're scaling our lean, elite team to power the next trillion voice interactions.
Main Responsibilities
- Build and scale the core backend infrastructure that powers AI customer service agents
- Write highly scalable, production-ready Python code (Django experience a big plus)
- Architect backend services and infra for massive enterprise-grade scale
- Deploy and manage systems on AWS or GCP with a focus on speed and reliability
- Collaborate directly with founders and engineers to influence architecture and direction
- Take high ownership: drive projects from design to deployment in a fast-paced startup environment
Requirements
- 5+ years of backend engineering experience with deep Python expertise (Django a plus)
- Strong cloud skills (AWS or GCP), with familiarity in Kubernetes/Docker
- Proven track record of building and scaling infrastructure in production
- Prior startup experience or evidence of end-to-end ownership (founder, early team member, or shipped independent projects)
- CS degree or equivalent professional foundation
- Bonus: experience in high-velocity, high-ownership teams (startups, top-tier tech, or quant firms)
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